25%
Lower service cost per connected device
CareDevice
See Every Device. Fix It Before the Customer Notices.
A remote service platform for device manufacturers and the service organizations that support their fleets. Live fleet visibility, ranked early warnings, and coordinated service actions in the systems you run.
See a Failing Device Become a Closed Case
Follow one incident from the fleet command center to the clinic and the field engineer.
Service Starts Only After the Customer Reports a Fault
Tickets open after a device has already failed, and diagnosis depends on what the customer describes. Faults that remote evidence could flag early reach the clinic first.
From the Service Executive to the Field Engineer
VP / SVP Global Service, Chief Customer Officer
Today
Your uptime and margin commitments rest on service performance you can only measure after the fact.
With CareDevice
Evidence behind every uptime and margin commitment, from one view of the whole fleet.
Today
Your uptime and margin commitments rest on service performance you can only measure after the fact.
With CareDevice
Evidence behind every uptime and margin commitment, from one view of the whole fleet.
From Raw Telemetry to a Closed Service Case
A Live View of Every Device
Fleet status by model, site, and risk turns thousands of signals into the few decisions that need attention today.
One Plan Across Your Systems
The agent diagnoses the fault and plans the fix across CRM, ERP, and scheduling, ready for a single approval.
Engineers Who Arrive Ready
A pre-visit brief names the fault, the part, and the tools, and the job closes with test results and a warranty claim.
Early Warnings, Ranked by Risk
Each device on the watch list shows the readings and drivers behind its score, so engineers can trust the call.
Customers Informed in Plain Language
The customer sees what is wrong, whether treatment can continue, and when the engineer arrives, without a call.
Campaigns Across the Fleet
One failure pattern becomes a proactive campaign, traced to its manufacturing lot, with every affected unit listed.
What Sets CareDevice Apart
Human Approval by Design
CareDevice recommends and a person approves, and you set what may run automatically, action by action.
You Own What We Build
You keep the code, the models trained on your data, and the data, with no platform to rent and no vendor to depend on.
Audit You Can Verify
A tamper-evident, hash-chained audit trail records every action, and you can verify it yourself.
Proven on Your Data First
Shadow mode runs on your own telemetry and service history, so you see what it catches before it acts.
Impact Story
60%
Fewer on-site field service visits
20%
Less downtime per service incident
We cut on-site service visits by more than 60% for a global MedTech aesthetics leader.
Telemetry, maintenance history, software versions, and consumable usage sat in separate systems, which hid the events that needed action first. We built a connected device foundation with digital twins and an agent layer for diagnostics, supply, and provider guidance.
Read Case Study
Frequently Asked Questions
Let’s Talk!
Bhupesh Nadkarni
Head, Healthcare
We build it. You own it.
Our Offices
New York
Dubai
India
